Know More Academy

Outward Performance Public Workshops

Course Workbook


Powerful Tools

Implement change with powerful tools

10 Modules

Turn Outward with transformative content
Maximum Performance Starts with Engaged and Accountable Employees

Nothing you do will accelerate performance faster than creating a fundamental shift in the mindset of your people.
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The Arbinger Approach to employee performance

Through a combination of powerful video case studies and group discussions, participants will learn how a people-centric approach enables them to become accountable and take ownership of their situations so that they can collaborate and resolve conflict more effectively. With Outward Performance, you will be able to transform your culture and bring humanity to the workplace.

Outward Performance Includes

  • Ten lessons infused with powerful, real-life video-based stories
  • In-depth discussions led by certified facilitators
  • And training on a series of practical tools to bring the lessons learned in Outward Performance to everyday interactions

Outward Performance Public Workshops are facilitated in a two-day experience, or it can be spread out over a series of shorter sessions to meet the needs of your organization.
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What is Outward Performance?

Transforming team performance, starts by changing mindset

Outward Performance addresses the source of organizational dysfunction, interpersonal conflict, organizational silos, and poor morale. By enabling a fundamental mindset shift, the training and tools in this transformational program produce unprecedented levels of collaboration and innovation in your organization.

Stop holding people accountable. Develop accountable people.

Unlock new levels of collaboration

The key to skyrocketing team synergy is arming each team member with radical self-awareness. Seeing ourselves more clearly enables us to understand our impact on others.

Resolve conflict that impacts productivity

Let’s face it—behavior change alone won’t transform tension. Reframe challenging situations to get to the root of conflict, eliminate friction, and enable teammates to see each other as people.

Prevent burnout by boosting morale

Empowered employees are happier, more productive, and more adaptable. Energize your employees by giving them the tools required to transform their relationships and take ownership for their success at work.

The proof is in the results

Our clients’ results demonstrate the transformational impact of an outward mindset for any organization, regardless of industry or challenge.

Increase in productivity
65% more products shipped by a large medical supplier during 6 months after implementing Arbinger’s solutions with no increase in staffing.

Increase in sales performance
ROI of the implementation of Arbinger’s solutions to total sales in a multi-country region within a $272 Billion multinational retailer.

Decrease in misconduct
Reduction of misconduct-related incidents during 16 months post-Arbinger implementation in a 6000+ employee organization.

Equip your employees with transformational tools

Our programs and methodology are built on 45 years of research in the psychology of human behavior and motivation—and our approach has succeeded with organizations of all types and sizes. With these tools and frameworks, we empower your teams to navigate conflict, strengthen relationships, and achieve their goals again and again.
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Becoming Accountable

  • Reframing my job responsibilities
  • Assessing my impact on others
  • Holding myself accountable

Taking Ownership

  • Recognizing the Challenges I Create
  • Focusing on Results vs Blame
  • Owning My Career Development

Creating Collaboration

  • Developing Clear Expectations
  • Ensuring Ongoing Alignment
  • Improving Communication

Resolving Conflict

  • Transforming Tension
  • Inviting Heightened Self-Awareness
  • Repairing & Rebuilding Relationships

Read a game-changing approach to doing business

Without being aware of it, many of us operate from an inward mindset—a single-minded focus on our own goals and objectives. The Outward Mindset is an international bestseller that illuminates how shifting to an others-focused, outward mindset improves performance, sparks collaboration, and accelerates innovation. Readers of this book not only discover how an outward mindset is the antidote to the inward mindset that kills performance, but also discover a practical roadmap to implementing an outward mindset into the fabric of their own organizations to achieve maximum performance.

Derrin Slack, PMP, CIP

CEO, Know More LLC


Derrin Slack is the Founder and CEO of Know More LLC, a training consultancy focused on operationalizing DEIB for individuals and organizations. With over 10 years of executive leadership experience, Derrin is certified in various leadership tools and assessments. He has transformed cultures and mindsets through training, coaching, mentoring, and Human-Centered Community Service™. Derrin is also a father of two, podcast host, speaker, and thought leader on social impact, diversity, and leadership.

Course reviews

Staples has better results thanks to the new mindset of all the players within the company.
Roland Laschet – Managing Director, Staples Retail Benelux
Arbinger provides the structure, the language, and the philosophical underpinning of our company culture. The deep-rooted culture that drives the way we treat people is what drives our success, and that is something our competitors simply can’t, or won’t, copy.
Terry Lim – COO, Pet Food Express